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FAQs
We offer a 100% satisfaction guarantee on all services. If you're not completely happy with the results, we'll return and make it right at no additional charge. As a small, local business, we highly value every customer and stand behind our work. Your satisfaction is our top priority.
Results vary based on your property's environment and exposure. In the Pacific Northwest's damp climate, most residential house washes stay clean for 1-2 years. South and west-facing sides may stay cleaner longer than north-facing areas with less sun exposure. Driveways and concrete typically stay clean for 1-2 years. Regular maintenance extends results and prevents buildup that becomes harder to clean over time.
For residential projects, wastewater naturally runs off into landscaping. For commercial projects, especially those involving oils, greases, or chemicals (like parking garages and industrial equipment), we can use containment and reclamation systems to capture wastewater and dispose of it properly according to EPA and local regulations.
Yes, when done correctly by trained professionals! We assess your siding material and adjust our methods accordingly. Vinyl, fiber cement, and painted wood get the soft wash treatment with low pressure and specialized solutions. Brick and concrete can handle higher pressure. We never use excessive pressure that could damage siding, force water behind it, or strip paint.
We take great care to protect your landscaping! We pre-wet all plants and vegetation, use eco-friendly, biodegradable cleaning solutions, and rinse thoroughly after cleaning. Delicate plants can be covered with tarps when needed. Our solutions are designed to kill mold and mildew on your home, not your garden.
In the Pacific Northwest, we recommend annual house washing to combat our region's constant moisture, moss, and mildew growth. Homes with significant tree coverage or on the north-facing side may benefit from cleaning twice per year. Regular cleaning prevents long-term damage and maintains your home's value and curb appeal.
Yes! We specialize in moss removal using the soft wash method. We apply a specialized treatment that kills moss at the root, which is left on the roof and over time the live growth will naturally come off with exposure to the elements. Never use high pressure on roofs - it damages shingles and voids warranties.
Yes, we offer window washing services with two options:
When you schedule a house wash, your windows are automatically cleaned as part of the process. Our cleaning solution and rinse method leave your windows spotless without any additional charge.
We also offer a commercial window washing service in addition to a building wash that leaves a spot free clean.
We prioritize safety! We ask that people and pets remain inside or away from the work area during service. Pressure washing equipment is powerful and can cause injury if misused. We also rope off work zones and post signage when necessary. Our technicians are trained in proper safety protocols to protect everyone on site.
Please remove or secure outdoor furniture, decorations, and fragile items from the cleaning area. Close all windows and doors. Ensure pets are safely inside. Clear a path to your outdoor spigot. Let us know about any delicate plants, damaged siding, or areas of concern. We'll handle the rest!
Prior to your service, please make sure to review the Day of Service Prep document.
We offer a Free 20ft sidewalk cleaning with purchase of any residential sevice.
Absolutely! We understand that many businesses need cleaning services performed outside normal business hours. We regularly work evenings, early mornings, and weekends for retail locations, restaurants, and other businesses that operate during standard daytime hours. After-hours service ensures minimal disruption to your operations and customers.
We offer emergency graffiti removal and vandalism cleanup services, typically responding within 24-48 hours. For urgent commercial needs like oil spills in parking lots or preparing for important events, we prioritize scheduling to accommodate your timeline. Same-day service is often available for emergencies.
Yes, NW Pressure Washing Service is fully insured with 2 million/2 million comprehensive commercial liability insurance. We can provide certificates of insurance (COI) on all our estimates.
Yes! We work with property management companies, retail chains, and businesses with multiple locations throughout the Portland Metro area. We can coordinate scheduling across multiple sites and provide consistent, high-quality service with detailed reporting and invoicing for each location.
Our commercial services stand out because of our industrial-grade equipment, trained technicians who understand different surface types and business needs, flexible scheduling, detailed reporting, and commitment to minimizing disruption to your operations. We treat your property as if it were our own and guarantee 100% satisfaction.
We require at least 24 hours advance notice for cancellations or rescheduling. This allows us to adjust our schedule and potentially serve other customers. Cancellations with less than 24 hours notice may incur a trip fee, though we understand emergencies happen and will work with you when possible.
Oregon weather doesn't stop us! We can work in light rain and drizzle since we're already using water. However, we'll reschedule for heavy rain, lightning, or severe weather conditions for safety reasons and optimal results. Our equipment is designed to handle wet Pacific Northwest conditions.
We accept Cash, Check, Visa, MasterCard, American Express, Discover, JCB, and UnionPay. Once your service date is confirmed, you'll receive an email invoice that you can pay online before our arrival, or you can pay the technician directly on your service date. We make payment easy and convenient!
We do offer AfterPay upon request only.
No, you don't need to be home! As long as we have access to water and the areas being cleaned, we can complete the work while you're away. We'll send you before and after photos, and payment can be handled via email invoice. Many of our commercial clients prefer this hands-off approach.
For residential jobs, we typically don't require a deposit. For larger commercial projects over $2,000, we may require a 50% deposit to schedule the work and cover initial material costs. This will be discussed during the estimate process.
No, we don’t seal or stain. We only clean!
